Your privacy is our priority. This document explains in detail how viv288 collects, stores, uses, and protects the personal information of every member using our platform in Malaysia.
Six core pillars of data protection we practise every day.
All data transmitted between your device and viv288 servers is protected with military-grade 256-bit SSL encryption. No third party can intercept or read your sensitive information in transit.
Members' personal data is stored on servers protected by multi-layered access controls. Only authorised personnel may access member information, and every access is logged for audit purposes.
You have full control over your personal data. Through your account settings, you can update your profile information, manage communication preferences, and request data deletion in accordance with your entitled rights.
Viv288 has never and will never sell, rent or trade members' personal data to third parties for marketing purposes without your explicit consent. Your data belongs entirely to you.
We use cookies only to enhance the user experience and for legitimate analytics purposes. You can manage cookie settings through your browser and we respect the choices you make.
Viv288's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. We continuously update our practices in line with the latest legal developments.
Note: This Privacy Policy applies to all viv288 services including the website, Android and iOS mobile apps, and all our official communication channels. By using the viv288 platform, you agree to the collection and use of information as described here.
To provide a secure, personalised and high-quality service, viv288 collects several categories of personal information from members. Below is a summary table of the types of data we collect and their purposes:
| Data Category | Type of Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Mandatory (KYC) |
| Relationship | Phone number, email address | Mandatory |
| Financial | Bank account number, e-wallet details, transaction history | Mandatory (payment) |
| Technical | IP address, device type, browser, operating system | Automatic |
| Usage | Game history, betting activity, platform preferences | Automatic |
| Communications | Support chat records, emails, and feedback | Where relevant |
We only collect information that is strictly necessary for the stated purposes. We do not collect data that is excessive or irrelevant to the operation of our platform.
Viv288 collects personal information through several different channels, depending on how you interact with our platform:
viv288 has never purchased or obtained your personal data from third-party sources without your knowledge. All data we hold is data you have provided directly or that was automatically generated through your use of our platform.
The personal information we collect is used solely for legitimate and stated purposes. The following are the primary purposes for which your data is used on the viv288 platform:
You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our support team. Withdrawing marketing consent does not affect any core services you receive.
Viv288 takes a strict approach to data sharing. We do not sell, rent or disclose your personal information to third parties except in the following limited and legitimate situations:
All third parties working with viv288 are bound by strict confidentiality agreements and must adhere to data protection standards equivalent to our own policy. They are only permitted to use your data for the purposes specified in those agreements.
In the event of a merger, acquisition, or sale of company assets, members' personal information may be transferred as part of the business assets. In such cases, we will provide members with appropriate notice before the data is transferred and subject to a new privacy policy.
The security of your personal data is a responsibility we take very seriously. viv288 implements a range of technical and organisational measures to protect your information from unauthorised access, loss, destruction, or accidental disclosure.
Regarding retention periods, viv288 retains members' personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, and reporting requirements. Generally, active account records are retained for the lifetime of the account, while closed account records are kept for a minimum of 5 years in accordance with legal compliance requirements.
While we take all reasonable security measures, no online security system can be guaranteed 100% secure. We encourage members to use strong passwords, enable two-factor authentication and never share their login credentials with anyone.
Viv288 uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns and deliver a more personalised experience to members. Below are the types of cookies we use:
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality and user experience of the viv288 platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.
As a viv288 member and an individual whose data we process, you have certain rights regarding your personal information, which we fully respect and uphold:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 30 days.
You may request a correction of any inaccurate or incomplete personal data through your account settings.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may request a restriction on the processing of your data in certain situations while an investigation or dispute is ongoing.
To exercise any of the rights above, please contact the viv288 support team via live chat within the platform or by email at [email protected]. We will process your request within a reasonable timeframe and notify you of the action taken.
The viv288 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that we have inadvertently collected personal data from individuals under the age of 18, we will promptly delete that data and close the relevant account. If you believe your child has registered on our platform, please contact our support team immediately.
Parents and guardians concerned about their children's use of this platform are encouraged to use appropriate parental control software and to discuss the importance of online safety with their children.
The viv288 platform integrates with various third-party game providers and payment services. When you use third-party games or services through our platform, the privacy practices of those providers may differ from our own policy.
Viv288 is not responsible for the privacy practices or content of any third-party platform or service. We encourage you to read and understand the privacy policy of each third-party service provider you use. All our third-party partners are carefully selected and required to comply with strict data security standards as a condition of our partnership.
Third-party game providers integrated with viv288 receive only the minimum data required to operate the games. They do not have access to your financial information or full personal identification unless required for specific legal compliance purposes.
Viv288 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. Each new version will be published on this page with a clear update date.
For significant and material amendments, we will notify members via:
Continued use of the viv288 platform after an updated policy is published constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
The viv288 Data Privacy Team can be contacted via:
For related links, you may visit the following pages:
viv288 is committed to handling every privacy complaint seriously and transparently. If you believe your complaint has not been resolved to your satisfaction, you have the right to refer the matter to the relevant data protection authority in Malaysia.
Join over 500,000 viv288 members who have trusted our platform. Register today and enjoy gaming with complete confidence — your privacy is always protected.